Dear international friends in Wuhan:
In response to the outbreak of pneumonia caused by the novel coronavirus (2019-nCoV), Hubei Provincial People’s Government has activated Level I public health emergency response since January 24, 2020. The Wuhan Municipal People's Government has mobilized resources and stayed committed to prevention and control. These days, we are deeply concerned about every international friend in the city. Your health and confidence are important to us, so we are reaching out to you. Every organization and everyone of us share the responsibility in the fight against the epidemic. In this sense, we recommend the following matters to your special attention:
I. Follow official updates. Follow closely the information on official website of Wuhan Municipal People’s Government (http://www.wuhan.gov.cn/) or WeChat Official Account “武漢發布” for the most recent updates. Check out the list of designated hospitals in Wuhan, and look for prevention and treatment guides. Avoid believing and spreading false and unverified information. If you need English, French, Japanese, Korean, Russian, Thai, Arabic or Vietnamese translation service, please call Transn Easy Access special line 027-59768850 for epidemic prevention measures, the latest information and language assistance in the process of medical services. If you have any questions, please call Hubei Provincial Foreign Affairs Office: 027-87122256 (24-hour available), or Wuhan Municipal Foreign Affairs Office: 00:00-12:00 Mr. He 15989499096, Ms. Gao 18086457179; 12:00-24:00 Mr. Zhang 13419692520, Ms. Liu 18827377459. Consultation service hotline for foreign students in Wuhan: Ms. Yang 13476085457; Consultation service hotline for foreign tour groups in Wuhan: Ms. Xiang 13607132395.
II. Focus on epidemic prevention. Keep good personal hygiene by washing your hands more frequently with soap or alcohol-based sanitizer. Cover a cough or sneeze with a tissue or your flexed elbow. No spitting. Dispose of used masks appropriately. Maintain proper ventilation and keep rooms clean. Avoid close contact with wild animals or birds. Eggs and meat must be thoroughly cooked before consumption.
III. Minimize outdoor activities. Avoid going to crowded places, parties or other public gatherings and properly wear masks (preferably surgical mask) if the necessity of going arises.
IV. Join in our prevention and control efforts. Please cooperate with government or community personnel or medical staff if they inquire about your health condition. If you have any symptoms of fever, cough, shortness of breath, or fatigue, please report to the community personnel or the relevant department of your university or college, who will guide you to a designated hospital for medical service.
Wuhan is an unyielding hero city with optimism and vitality. As the media commented:" At such a moment, the city embodies its spirit of perseverance, Wuhan people show true love and warmth, and we all feel the value and light of life." Please join us to tide over difficulties, continuously strengthen self-protection and keep contributing to epidemic prevention and control. We believe that we will surely see the rainbow after the storm.
致在漢外籍人士的一封公開信
針對新型冠狀病毒感染的肺炎疫情，湖北省于1月24日啟動了突發公共衛生事件一級應急響應，武漢市高度重視，統一部署，各項疫情防控工作有序展開。這些天，我們無不時刻關注著武漢這座城市，關注著身邊每一位外籍友人。您的健康和信心對我們來說至關重要。在這場沒有硝煙的戰爭中，每個組織、每個人都無法獨善其身。在此，我們向在漢的各位外國籍人士提出如下倡議：
1.關注權威信息。請關注武漢市人民政府官網（http://www.wuhan.gov.cn/） 、“武漢發布”微信公眾號等官方信息渠道，獲取新型冠狀病毒感染的肺炎疫情官方通報及武漢市市救治定點醫院名單和防治指引措施等信息，不信謠不傳謠。如果您需要英語、法語、日語、韓語、俄語、泰語、阿拉伯語、越南語服務,請您致電傳神一號通專線027-59768850，獲取疫情防護措施、最新疫情信息以及協助您在就醫過程中的語言信息溝通服務。如果您有咨詢需求，可以聯系湖北省外辦：027-87122256 （24小時值守）。武漢市外辦： 00:00-12:00 15989499096何先生、18086457179高女士；12:00-24:00 13419692520張先生、18827377459劉女士。在漢外國籍留學生咨詢服務熱線：13476085457楊女士。在漢外國籍旅游團隊咨詢服務熱線：13607132395向女士。
2.加強自我防護。保持良好的衛生習慣，注意手部衛生，勤洗手。咳嗽、打噴嚏時務必使用紙巾或肘部捂住口鼻，不隨地吐痰，廢棄口罩按規定規范投放。適當開窗通風，注意保持室內環境衛生。避免接觸任何野生動物或禽類動物，肉類和蛋類請徹底煮熟后食用。
3.盡量減少外出。盡量避免前往人員密集的場所，盡量減少聚會聚餐等集體活動。若必須前往，請正確佩戴口罩，首選醫用外科口罩。
4.參與聯防聯控。如果有政府防控部門或社區工作人員、醫務人員詢問您的情況，請您積極配合他們的工作，他們也是關心您的健康。如果您有發熱、咳嗽、胸悶、乏力等癥狀，請及時向社區工作人員或所在院校相關部門報告，他們將指導您前往我市正規醫院的發熱門診就診。
大江大湖大武漢，武漢是一座不服輸的英雄城市，骨子里透著樂觀和活力。就如媒體評論:“越是這樣的時刻，越能感受到這座城市的堅強和倔強，越能感受到武漢人的真情和胸懷，越能感受到生命的價值和光芒。” 請各位外籍人士與我們一起同舟共濟渡過難關，不斷加強自我防護，持續助力疫情防控，相信風雨之后一定能見彩虹。
武漢市人民政府外事辦公室
2020年1月30日
